Privacy Policy FunCity33

1. Introduction

This Privacy Policy explains how funcity33 ("we", "Platform") collects, uses, stores, and protects your personal information when you use our website and app at funcity33.pro.

By registering or using the funcity33 platform, you confirm that you have read and understood this Privacy Policy. We are committed to keeping your privacy a top priority in every aspect of our platform's operations, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Information We Collect

Funcity33 collects several categories of information from users for legitimate, defined purposes. The following types of information may be collected:

3. How We Use Your Information

Every piece of information collected by funcity33 is used solely for legitimate and transparent purposes. We will not use your data for any unrelated purpose without your prior consent.

• Verify your identity during registration and the KYC process to ensure account security.
• Process deposits, withdrawals, and other financial transactions accurately and securely.
• Send important account notifications, such as login confirmations and transaction alerts.
• Deliver promotional offers, bonuses, and platform updates — you can unsubscribe at any time.
• Detect and prevent fraudulent activity, money laundering, or platform abuse.
• Meet legal and regulatory compliance obligations in force in Malaysia.
• Continuously improve platform functionality and user experience based on usage patterns.

4. Information Sharing with Third Parties

Funcity33 does not sell or rent your personal information to any third party for marketing purposes. However, there are limited situations where data sharing is necessary:

• Payment Service Providers: Transaction data is shared with trusted payment processors to facilitate seamless deposits and withdrawals.
• Legal Compliance: Information may be disclosed to the relevant authorities where required by court order or anti-money laundering (AML) regulations.
• Game Software Providers: Basic game data is shared with registered game providers to ensure a smooth and fair gaming experience.
• Security Partners: Limited technical information is shared with fraud detection systems to protect your account.

All third parties working with funcity33 are required to comply with strict data protection standards and are only permitted to use your information for specified purposes.

5. Cookie Policy

Funcity33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Analytics Cookies: Help us understand how users interact with the platform for improvement purposes.
• Functional Cookies: Save user preferences such as language and display settings for a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotions. You can opt out at any time through your browser settings.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect some features on our platform.

6. Data Security

Funcity33 continually invests in security infrastructure to keep your personal data protected at all times. Our security measures include:

• 256-bit SSL encryption for all data transfers between your device and our servers.
• Two-factor authentication (2FA) is available for all member accounts as an extra layer of protection.
• Periodic security audits by independent parties to identify and patch any vulnerabilities.
• Strict internal access controls — only authorized personnel can access sensitive data.
• 24/7 monitoring system to detect and respond to any security threats.
• Passwords are stored using a one-way hashing algorithm that cannot be decrypted.

7. Data Retention Period

Funcity33 retains your personal data only for as long as necessary to fulfil the purpose of collection or to meet relevant legal obligations. In general:

• Active account data is retained for as long as your account remains active on our platform.
• Financial transaction records are retained for a minimum of 7 years in line with Malaysia's financial legal requirements.
• Login and platform activity data is retained for 12 months for security and investigation purposes.
• After an account is closed, personal data will be deleted or anonymized within 90 days, unless retention for a longer period is required by law.

8. Your Rights as a User

As a funcity33 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our support team via live chat or official email. We will process your request within 14 business days.

9. Cross-Border Data Transfers

In certain situations, your personal data may be processed or stored outside Malaysia — for example, in international data centres used by our service providers. All such transfers are carried out with adequate safeguards, including data processing agreements that comply with international standards.

Funcity33 only works with providers that meet strict data security requirements and operate under recognised data protection frameworks.

10. Changes to the Privacy Policy

Funcity33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or new legal requirements. Any significant changes will be communicated to you via:

• In-platform notifications while you are logged in to your account.
• Email alerts sent to the address registered with your account.
• Update the "Last Updated" date at the top of this page.

Continued use of the funcity33 platform after any changes take effect means you accept the updated Privacy Policy. We encourage you to review this page periodically.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer (DPO) through the following channels:

• 24/7 live chat via the funcity33 platform — the fastest way to get an immediate response.
• Official email: [email protected]

We will endeavour to respond to all privacy-related enquiries within 3 business days.